Westerville Public Library extends closure, plans to reopen in phases

Closed until further notice. Digital resources available 24/7. 

Westerville, OH – Top priority remains the community’s health and safety as the Westerville Public Library plans for a responsible restart to operations. Recommendations from government officials, local authorities, and health departments related to COVID-19 will continue to guide decisions over the coming weeks and months.

Drive-thru service for reserved items and the ability to return borrowed items will likely be included in the first phase for reopening. Details to be announced.

Library administration is eagerly awaiting the results of a COVID-19 research partnership between the Institute of Museum and Library Services, OCLC, Inc. and Battelle to help guide best practices for handling collections.

Digital resources remain available 24/7.

“Even though we’re apart right now, you can stay close by joining us for a virtual storytime, downloading an ebook, listening to a podcast, or starting up a conversation via our new chat services,” says Erin Francoeur, Executive Director.

On April 28, the Westerville Library Board of Trustees approved a 20% budget reduction on non-personnel expenditures for the remainder of the year to account for the loss of revenues through state and local tax incomes.

The COVID-19 situation is rapidly changing. As new information is made available, the Westerville Public Library will continue to enhance plans and communicate changes via westervillelibrary.org/coronavirus

Thank you for your cooperation and understanding as we face this health emergency together.

Last updated: 4/30/2020

FAQs

I have a question. Who can I contact?

Call us at 614-882-7277. Email us at answers@westervillelibrary.org. Or virtual chat with us.

I want to keep in touch. How do I do that?

Library staff will be posting regular updates & tips in the following places:

I want a library card! How do I get one?

Fill out this online form. Then we'll contact you within 72 hours with your new library card number. You'll be able to use this number to gain  access to thousands of digital resources, including ebooks, movies, training courses, and more.

I have overdue items. What should I do?

Please keep all borrowed items until the library reopens (with an additional grace period of up to 10 days from reopening). No fines or fees will accrue while the library is closed.

There's a problem with my library card. Who should I contact? 

Restoring access to your library card account is important to us. Please contact us at 614-882-7277 ext. 2 or customerservices@westervillelibrary.org. Provide your name and library card number. We will get back to you shortly. 

While the library was closed, I accrued fines or fees on my account. What should I do?

Despite our best efforts, some fines or fees may have accrued for items due while we were closed. We apologize for the inconvenience. Please contact us at 614-882-7277 ext. 2 or customerservices@westervillelibrary.org. Provide your name and library card number. We can waive those for you.

I checked out a wi-fi hotspot. Will it remain active while the library is closed?

Yes. As a courtesy, the library will wait to disable internet access for the wi-fi hotspots until after we reopen.

I have a reserved item ready for pickup. What should I do?

Items currently reserved for you will be available for pickup within 4 days after reopening.

I just reserved an item online. What will happen next?

This item will be set aside for you and may be picked up when we reopen.

What digital resources can I access from home?

Download or stream ebooks and more, 24/7. All you need is your library card number and PIN.

  • Acorn TV - 80+ world-class television shows, includng mysteries, dramas, and comedies from Britain and beyond
  • Freegal Music (always available) – 15 million+ songs from the world's most popular artists. (5 free downloads per week. 5 hours of streaming music daily.)
  • Hoopla Digital (always available) – 500,000+ movies, music albums, audiobooks, comics, ebooks, and TV shows (10 checkouts per month)
  • Ohio Digital Library – 150,000+ popular ebooks, audiobooks, and more. Kindle compatible (10 items at a time)
  • PressReader (always available) – 7,000+ international newspapers & magazines in 60+ languages
  • RBdigital Magazines (always available) – 4,000 popular magazines
  • Westerville Cloud Library – 10,000+ ebooks & audiobooks (10 items at a time)

Research, study, or learn something new using these power tools, 24/7.

What other services are available while the library is closed?

What else should I know?

All volunteer shifts are cancelled while the library is closed. No delivery of materials will occur during this time. Similar to all other borrowed items, no fines or fees will accrue for items borrowed from other libraries via SearchOhio and OhioLINK.

Where can I find more information about Coronavirus (COVID-19)?

Please visit coronavirus.ohio.gov.

Press Room

Have more questions? Just ask.

Phone

614-882-7277

Toll Free

1-800-816-0662

Automated

614-882-7277 ext. 1

Fax

614-882-4160

Hours
Mon - Thurs

12 p.m. - 7 p.m.

Fri

12 p.m. - 7 p.m.

Sat

12 p.m. - 7 p.m.

Sun

Closed